Since September, the User Experience Service has been carrying out a comprehensive programme of user research in support of the Learn Foundations project.

The next iteration of our monthly Learn usability testing showcase is taking place at the James Clerk Maxwell Building on Thursday 25 April.

Our monthly cycle of usability testing in Learn continues. Come along to our next event, where we’ll watch students using a Learn environment set up by the School of Philosophy, Psychology and Language Sciences.

Our cycle of usability testing showcases continues on Friday 1 March at 9.30am. Participants will have the opportunity to watch students using a Learn course, before collaboratively prioritising the main usability issues observed.

Following a successful usability showcase of the Vet School’s Learn environment, our next event will take place on Monday 28 January at 1.30pm.

Find out how to uncover what’s working and not working for your students using your Learn course environments at this usability testing showcase event, taking place on Wednesday 28 November at 9.30am.

The Website and Communications team has recently been heavily involved in a pilot project to improve the journey of prospective online learning students, from investigation to offer.

I set myself the challenge of writing a summary of each session I attended at UX Scotland, as a way of forming my own thoughts on each topic, and to make sure to follow up on everything I wanted to.

Having developed a detailed picture of users’ needs when working with APIs, we used workshops to bring focus to the findings and prioritise next steps for the API Service.

Buying milk ought to be a simple task. But this example empathy map shows how you can use the technique to tease out an unexpected amount of detail about a user experience.