Tag: usability testing

Throughout 2018/2019, the User Experience Service has been collaborating with the Learn Foundations project team to undertake a comprehensive programme of user research with students and staff. Through this we have discovered how students’ experience in Learn is closely intertwined with how staff work with it. This post summarises all our work, and outlines how we have ended up taking a service design approach.

As part of our series of usability testing showcases in collaboration with the Learn Foundations project, we worked with the School of Law to uncover usability issues witnessed when staff are using Learn.

We had developed an information architecture and tree tests as part of our programme of user research for Learn Foundations. The next step was to use first click tests to pit the new template against existing courses.

The UX team have recently been helping to ensure an upgraded EASE offers an improved user experience. In this post I tell the story of how we redesigned the interface – focusing heavily on microcopy – and the outcomes of doing so.

I have been conducting rounds of usability testing to guide the redesign of EASE, the University’s online sign-in system. These tests needed to be completed quickly with no time or budget for recruitment. The following is an outline of what I did, and what I learned.

In our latest lunchtime meetup, UX Service Manager Neil Allison gave a preview of the talk he presented at UX Scotland. He shared a tried and tested method of bringing teams together to prioritise usability issues effectively.

Following on from our series of sessions looking at what works well (and not so well) for students using Learn courses, we are now turning our attention to the experiences of staff members.

On Thursday 6 June, Neil Allison will present a preview of the talk he will be giving at UX Scotland later in June. Find out how to get your team and user community involved in prioritising usability issues in your service or website. As ever, the talk is followed by a Lean Coffee-style discussion group.

The next iteration of our monthly Learn usability testing showcase is taking place at the James Clerk Maxwell Building on Thursday 25 April.

Our monthly cycle of usability testing in Learn continues. Come along to our next event, where we’ll watch students using a Learn environment set up by the School of Philosophy, Psychology and Language Sciences.

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