On 11 September 2025 Nick Daniels, Mel Batcharj and I attended the UCISA User Experience (UX) Community Day 2025 – organised by Emma Horrell and the UCISA committee. In this blog we share our reflections from the day.
In March this year, I was asked to join the Drupal leadership team, to bring my UX knowledge and expertise both to Drupal’s newest product, Drupal CMS, and to Drupal core. I reflect on six months of contributing to an open-source community in a leadership position.
The User Experience (UX) Service recently built and launched our new Effective Digital Content course. Along the way, we learnt a lot about the wider challenges of digital projects. Here are six top tips and insights we wanted to share with anyone preparing to create online learning or other digital resources.
A green digital design internship hosted by the UX Service in summer 2025 prompted us to consider how digital housekeeping could support the efforts of the Careers Service team to streamline their website. In the process, the Careers Service emerged as admirable case study, promoting the benefits of combining both UX and digital sustainability for […]
For the last year, the User Experience (UX) Service has supported the LOUISA project with a programme of UX research activities aimed at understanding problems with the current experience of assessment and feedback from student and staff perspectives and identifying potential ways to improve it. Here, I consolidate the work that led to the recommendations […]
This week we deployed some more updates to MyEd, the University’s web portal. These are the latest in a series deployed as part of this year’s MyEd upgrade project. Users may not always see any visible difference, but these changes are essential to make sure that the technology MyEd runs on is up-to-date and secure. […]
As part of a programme of user experience (UX) research activities for the LOUISA project, the UX Service worked with University staff with experience of assessment and feedback to gain their input on proposed workflows for text-based, media and group assignment submissions. These workflows had been drawn up based on findings from earlier research.
Throughout my internship, I’ve had the chance to meet many different publishers from across the University and through all kinds of interactions – whether in user interviews, unconferences, user testing, or just in daily life. It’s been incredibly insightful for me to learn how publishers work, the processes they follow, and the pain points they […]
It seemed as if the rock and castle assumed a new aspect every time I looked at them, and Arthur’s Seat was perfect witchcraft. I rambled about the Bridges and Calton Height yesterday, in a perfect intoxication of the mind. Washington Irving, an American writer and author of ‘The Legend of Sleepy Hollow’, wrote this […]
On 26 June 2025, members of the UX team attended a half-day unconference organised by the Prospective Student Web team. In this post, we’ve written up some reflections on the event.
