Agentic AI is a new area of Drupal development. Like all software developments, it can be made more useful and usable through UX research. Working with Drupal AI expert Jamie Abrahams, I conducted research with University staff to learn about the UX of AI Assistants so I could contribute to making them even better.

Following a successful pilot test, I conducted more UX research of Drupal AI Assistants with University staff. I learned what staff thought and expected from the Assistants and how they interacted with them. Working iteratively, I was able to feed back what I learned between testing rounds to drive continued user-centred improvements.

AI Assistants are an exciting new Drupal development, intended to support and empower content creators and site editors to achieve their tasks. Having designed a UX research approach to test Drupal AI Assistants with University staff, I conducted a pilot test to try out the set-up: planned scenario, tasks and identified UX success indicators.

In September 2024 Drupal unveiled AI Assistants as part of its new Drupal CMS product. Recognising the potential of this new feature to help and support University staff with web-related tasks, I collaborated with Jamie Abrahams, Drupal AI expert to learn how the Assistants worked and to design a UX research approach to test them. 

This month we hosted the second of our new Content Improvement Monthly meet-ups at Argyle House – it was great to see everyone who attended and really interesting to hear about different experiences of managing long content pages.                   For those who haven’t heard about Content Improvement […]

Drupal is the content management system underpinning EdWeb (and EdWeb2). It’s open source meaning it’s built by the community for the community. I’ve been contributing my UX expertise to Drupal since speaking at DrupalCon in 2022.

The 3rd party twitter widget was originally developed to allow site owners to display a cookie free Twitter feed on their website ensuring the site content remains in line with EdWeb cookie consent. EdWeb – Cookies we use This widget was developed within the University using the Twitter API. Twitter have recently changed made significant […]

We are delighted to announce that from the 21st May 2021 the EdWeb training course is now available to complete as a self-enrol course allowing users to register and complete this mandatory training course in their own time.

As more of our services than ever move online, our web estate has become the face of the University. Inclusivity of all our users has never been more important. A Practical and Ethical Approach With September’s legislation deadline rightly also attracting attention, we want to help our devolved web community improve the accessibility of their […]

The move to EdWeb has offered the University a unique opportunity to shift to a new, more collaborative culture and take full advantage of the available knowledge and resources. UWP have taken the initiative of mapping a development collaborative framework for EdWeb through a project co-funded by the College of Science and Engineering.