The UX team have recently been helping to ensure an upgraded EASE offers an improved user experience. In this post I tell the story of how we redesigned the interface – focusing heavily on microcopy – and the outcomes of doing so.
As part of our collaboration with IS Helpline, we worked to improve the web content on getting your first student card – and saw the support calls on this topic nearly halved.
Over the summer we worked to improve the quality of web provision for prospective online learners. In this post, we recap the project process we followed and outcomes.
We’re currently doing some work to support the Student Experience Services Communications (SES Comms) project, and as part of this, we’ve been reviewing the Personal Tutors and Student Support Officers (PTs and SSOs) website.
Last week I spent a couple of days in London at the Agile Content conference. I was really keen to attend, as the conference focus seemed to be the issue that constantly challenges me in my role – how do we work together to build effective, user-focused content?
At this month’s Web Publishing Community session Angie Lamb (IS Web Champion and Lead Analyst ) gave an interesting presentation on how she and the IS web management team had gone about tidying up and streamlining the Information Services website using website and call management analytics. Angie gave us a quick introduction to the methods she […]
We’ve been using the insight and suggestions gathered in last autumn’s website content planning workshops to steer the development of content types for the new Drupal content management system.
The aim of this book is to equip anyone working with web content for the challenges of the multi-device, mashable, social media-curated online world.
The University Website Programme has put together a small collection of content to help promote the National Student Survey before it closes on 30 April.