Category: User Experience & usability

Reports and narrative about research and development around usability and accessibility, including our own work as well as others’

With the move to the new Web Publishing Platform and the advent of the new University Design System, we’re taking the opportunity to gather some feedback on our flagship Effective Digital Content course, to ensure we offer the best possible training for staff working with digital content. 

Multibranding – representing the University brand alongside partner brands to accurately reflect partnerships without compromising our own integrity  – is a design challenge shared across the University. The aesthetics aspect of multibranding is particularly important to get right. As part of the Design System project, we are planning a two-part community event aimed at developing […]

Representing brands of University partners to accurately reflect collaborations whilst ensuring integrity of the University brand is a complex, widespread issue. As part of the Design System project, I ran a session where University staff came together to work on the governance aspect of multibranding by collectively structuring a checklist. 

When talking about technology, achieving understanding without confusion can be difficult, but communicating about technical concepts and processes is crucial for the success of our services. To achieve our aim of a more unified and coherent approach to technical communication across the University, the UX service has begun a new project to map the use […]

Over the summer we have had the wonderful opportunity to work with Annika Sybrandy, our Behavioural Insights (Nudge) Intern. There are lots of parallels between behavioural science and human-centred approaches. Nudge models give us the opportunity to bring an extra level of formality to our approaches.

We all want to believe that we have free will and make our own decisions. This may only be partly true. You may realize that the way options present themselves influences your decisions. You might not realize that a whole science is dedicated to engineering the way to present choices and guide your behavior.   Nudging […]

We have evolved our personas for future web services. We now focus on our users’ behaviours, not their roles.

Once in a while it’s good to have an honest look at your content. Here are 5 content things you can do to get it into shape.

Learn Ultra is the newest version of Learn, the University’s Virtual Learning Environment (VLE). The University is planning a phased upgrade to Learn Ultra as part of the VLE Excellence programme and the wider University 2030 Strategy and Digital Strategy. As part of a programme of user experience (UX) activities to support the upgrade of […]

As part of the Learn Ultra Upgrade project,  members of the Educational Design and Engagement team conducted a series of workshops and hybrid user experience testing and interview sessions with students on internships within Information Services, to help the project team understand how the integration of the new Ultra Base Navigation (UBN) layer could be […]

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