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Category: Notifications Service

What is the Notifications service?   In the Portal Services team, we look after MyEd and Notifications. The Notifications Service is a cross-system solution for personalised notifications and emergency communications. Tasks and alerts about critical information can be sent by or received from different systems and sources across the University and then distributed by the […]

We’re currently recruiting for two service managers to join the Portal Services team. About Portal Services We look after three services; the University’s web portal (MyEd), the Notifications Service and the Text Messaging Service. These are used by students, staff and applicants across the university, and bring together all the services, tools, information and resources […]

We’re about to get started on our Continuous Improvement project for Portal Services. This is a new project that will continue over the next 5 years, and will allow us to enhance and update our services to meet changing needs. We’re still at the planning and research stage, so we definitely don’t know everything that […]

We’ve recently increased the capacity of our SMS Text Messaging service to enable improved communications with our students.

Working in the open has been a long-standing part of our culture. We have supported and participated in events, used and contributed in open source technologies and resources, and recruited roles focussed in support and adoption of open platforms and practices. It is with great pleasure to see these efforts not only been sustained over […]

We are seeking to better understand your needs to inform how we can enhance web services to ensure they serve you better. These services will complement and sit alongside the current corporate CMS. 

We are delighted to have the first users of the live Notifications Service on board. The Student Surveys team are now delivering personalised, call-to-action notifications to students through MyEd.

Earlier this year I presented our work surrounding Notifications to the Apereo community at Open Apereo 2018. As an international event dedicated to developing and sustaining innovative open-source software solutions for education, it was a great opportunity to share what we have been doing at Edinburgh and within the Incubation Process we entered earlier in 2018. […]

The Notifications Service team have been running a pilot rollout over the summer with Employ.ed interns to deliver task-based communications. Notifications are initially delivered to each recipient’s MyEd page upon login. A beta rollout with interested services will follow. Work is also ongoing to understand whether SMS and email channels are useful for specific communications. The […]

As part of the “Notifications Service – Rollout, Integrations and Subscribers” project, the team have run a number of user story workshops with interested staff and students. The most recent of these were held within Services Marketing and Marketing of Services lectures, where stories were captured by 61 students; both undergraduate and postgraduate. The service […]


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