Tag: user research
For practitioners of human-centred approaches to design, where face-to-face interaction is often so important to enhancing our understanding, our current requirement to maintain social distancing creates obvious barriers. However, this doesn’t mean our work to ensure we’re meeting people’s needs has to stop. In fact, there are some perhaps surprising advantages to working remotely as a user experience practitioner.
Throughout 2018/2019, the User Experience Service has been collaborating with the Learn Foundations project team to undertake a comprehensive programme of user research with students and staff. Through this we have discovered how students’ experience in Learn is closely intertwined with how staff work with it. This post summarises all our work, and outlines how we have ended up taking a service design approach.
As part of our comprehensive programme of user research in support of the Learn Foundations project, the User Experience Service has conducted contextual enquiry to better understand the contexts and needs of staff members working with Learn.
Over the summer we ran co-design events involving over 100 participants from a variety of areas of the University. This work has given us a fresh perspective on the range of web activities undertaken across the University, and is informing our next steps as we continue our project to develop the new web publishing platform and services.
This year I have had the fantastic opportunity to study with the Service Design Academy. This intensive course in service design has given me hands-on experience in new techniques.
We’ve recently been working on developing the User Experience Design Standards and self-assessment materials. To do this I’ve been conducting reviews of the work the UX service has done with people in different parts of the organisation. This has helped us better understand how colleagues in a range of roles perceive the design process and […]
As part of our programme of user research in support of the Learn Foundations project, we have carried out a top tasks survey to understand what students need when accessing course materials online.
As part of the Learn Foundations project, we have carried out a programme of quantitative research to ensure a user-centred approach to solution development.
This academic year the User Experience Service has been collaborating with the Learn Foundations project to undertake a programme of user research. This blog post will focus on one particular strand: interviews with students.
We are seeking to better understand your needs to inform how we can enhance web services to ensure they serve you better. These services will complement and sit alongside the current corporate CMS.