Category: Training, support & events

Reports from our training and events, both UWP-run and external; updates on new training we’re developing, and why.

On Tuesday 14 May we welcome Web Portal Service Manager Mary Elder who will be telling us about the work that has happened over the past year to deliver a truly-user centered portal for current students.

This week we hosted the Public Sector Design Community meetup where attendees had the opportunity to share their side hustles.

In the latest user-focused lunchtime meetup, Chris Giles, Lillie McEnteer and Richard Arkless from Student Systems gave an inspiring talk on what they took away from a Lean in Higher Education conference, and Neil Allison gave a presentation on the principles of Lean UX methodology.

The Public Sector Design Community meet up comes once again to the University. We’re hosting the next event on Tuesday 16 April, 6 til 8pm, at Argyle House. This is for anyone with an interest in the field of designing public services.

Frequently Asked Questions (FAQ) pages in web content are fine when they’re really frequent, and they just represent an alternative route to key information.

In our latest user focused lunchtime meetup we watched a video of Jared Spool’s ‘Beyond the UX Tipping Point’. In this post I’ll share a link to the video and provide a short summary of the session.

The next lunchtime meetup is on Thursday 28 March. Our focus in this session is Lean. Colleagues from Student Systems join us to share what they took away from a recent Lean in Higher Education conference, and Neil Allison will talk about the Lean UX methodology.

Public sector design community colleagues have been meeting to talk about service design; what it is and why it matters. The podcast they’ve produced is relevant to our service improvement work at the University and well worth a listen.

Once again we contributed to the University’s Festival of Creative Learning, a week in the academic schedule where students take a break from their formal studies to explore a wide range of new topics and learning techniques.

The leading user experience conference UX Scotland is once again being held in Edinburgh this June. This year I’m contributing a session.

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