Category: Training, support & events

Reports from our training and events, both UWP-run and external; updates on new training we’re developing, and why.

On Thursday 7 November 2109, I was asked to speak at the Squiz Summit on how we promote the work we do with our search engine, and how we analyse the performance of search. I realised I hadn’t blogged it previously, so thought I’d summarise here.

I’ve been thinking about the ways in which we align our digital products with wider strategic direction, and how we can measure whether the changes we make are working for our users and customers. In particular, I’ve been considering how we can make data-informed decisions about the University’s search service.

At this week’s user-focused meetup, around 20 people came to hear me speak about my reflections on studying for a PDA in Service Design with the Service Design Academy.

Open Edinburgh – a celebration of open source – was an event organised by Ritwik Sarkar, a 3rd year Computer Science with Management student, as part of his summer internship as the Open Source Web Development Community Champion with our team.

On Tuesday 8 October Duncan Stephen will talk to us about his recent experience completing a professional development course with the Service Design Academy.

We had a full house at our latest User Experience Service showcase on 23 July, with a focus on research and design conducted for business critical services: EASE authentication, Card Services, EdWeb and Learn. In this post I’ll share videos of the lightning talks and provide an overview of the session.

About the Future Web Services design research project       Over the last two months, we have carried out 16 pop-ups and co-design workshops as a University-wide series of community engagements. This user research exercise is informing our work around the University website service and the CMS to be delivered by 2020/2021. We invite your participation […]

I have been conducting rounds of usability testing to guide the redesign of EASE, the University’s online sign-in system. These tests needed to be completed quickly with no time or budget for recruitment. The following is an outline of what I did, and what I learned.

At the end of June, 6 representatives from the University of Edinburgh attended the 2019 IWMW conference at the University of Greenwich. In this post, a few of us share our thoughts on the event. Jennifer Doyle – Business School Why did you decide to attend the conference? I’d been aware of the conference for […]

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