We’ve been developing a new version of Effective Digital Content. This post looks at how this work fits into our wider approach to supporting content design across the University.

The User Experience Service have been working with the Careers Service to improve their web content. In January, we ran a workshop to help the Careers Service to think through the foundations of their content strategy.

Content Improvement Club is our regular meetup for web publishers. This month, we looked at choosing the right words for our content so that it’s easy to find, use and understand.

When you edit the text on a website, it’s helpful to follow a series of steps.

In October, I went to Liverpool to attend ContentEd, a conference for content professionals in the higher education sector. This post is about a couple of talks that stood out for me.

Unlike a conventional conference, the UKEduCamp unconference gives attendees the chance to set the agenda and run the sessions themselves. Members of the UX team helped organise and took part in UKEduCamp at the University on Friday 12 January 2024.

Between September and November 2023, we heard from web publishers around the University about their news and events content. This post summarises some of the themes that came out of this research.

What is ContentEd? Every year, the content strategy consultancy Pickle Jar Communications organise ContentEd, a conference that brings together people who work with web content in the Higher Education sector. Delegates tend to be based in the UK, and from what I can tell, mostly work in areas like Marketing, User Experience and Content Operations. […]

Earlier this year, we worked with the Information Security team to improve their help pages for the rollout of Multifactor Authentication (MFA) across the University. These help pages are important, because potentially thousands of staff will be using them as they enable MFA on their University Office365 accounts.

The web analytics tool Crazy Egg is a great way to track where people are clicking on your website. In this post, I’ll take a look at trends we’ve noticed since we started running Crazy Egg click-tracking studies on the University homepage, and go through the findings from our latest study.