What is ContentEd? Every year, the content strategy consultancy Pickle Jar Communications organise ContentEd, a conference that brings together people who work with web content in the Higher Education sector. Delegates tend to be based in the UK, and from what I can tell, mostly work in areas like Marketing, User Experience and Content Operations. […]

Earlier this year, we worked with the Information Security team to improve their help pages for the rollout of Multifactor Authentication (MFA) across the University. These help pages are important, because potentially thousands of staff will be using them as they enable MFA on their University Office365 accounts.

The web analytics tool Crazy Egg is a great way to track where people are clicking on your website. In this post, I’ll take a look at trends we’ve noticed since we started running Crazy Egg click-tracking studies on the University homepage, and go through the findings from our latest study.

Last week, I presented back some user research findings to the Service Management team in Information Services. The research has been looking at how people get hold of the facts and figures they need to understand what’s happening within the University.

The University Website Programme have been working with University HR Services (UHRS) to improve their website and their digital communications more broadly. As part of this project, we helped the Learning and Development team make their section of the HR website easier to use and more manageable for site publishers.