Come and work for Portal Services
We’re currently recruiting for two service managers to join the Portal Services team.
About Portal Services
We look after three services; the University’s web portal (MyEd), the Notifications Service and the Text Messaging Service. These are used by students, staff and applicants across the university, and bring together all the services, tools, information and resources that people need to carry out their day-to-day activities across the University.
About the job
You’ll be responsible for routine operations and management, ensuring that our services are reliable and robust. You’ll provide second level support, and pro-actively manage incidents and problems. You’ll also look after routine monitoring and reporting.
But keeping things running is only part of the role. Our services need to grow and evolve to carry on meeting the needs of our users and the University. You’ll work with colleagues across the University to explore how we can help them and their users. You’ll carry out user research to make sure that we understand how people use our services, and what they actually need. You’ll also help with designing, testing and implementing new features and functionality. And you’ll help us plan for the future and develop our roadmap.
Portal Services is a small team, but we work closely with the rest of Website and Communications team and the wider Learning, Teaching and Web Services directorate. You’ll have the opportunity to work alongside other service managers, as well as colleagues from teams across ISG, such as User Experience, Production Management and Development Services. You’ll also have access to a wide range of development opportunities.
We’re looking for someone with:
- Experience of managing an IT service, with great problem solving and analytical skills. Our services are used by thousands of people every day, so they need to be reliable. And when things do go wrong, it’s important that we resolve problems as soon as possible, with minimal disruption.
- Enthusiasm for making things better for our users. We’re just starting on a 5 year continuous improvement programme. You’ll be working with our stakeholders and carrying out research with users to help us identify the changes and improvements that are needed, and then helping design, test and implement these.
- Excellent communication skills. Whether it’s updating content in the portal, crafting effective notifications, producing presentations and reports, or just talking to users, colleagues and stakeholders, you’ll need to have excellent written and spoken communication skills, and be confident working with different audiences.
- Good technical skills. You don’t need to be a computing graduate, and this isn’t a developer role, but you do need experience of working with web-based systems. You’ll need to be comfortable writing simple html and css, and finding your way round an xml file. If you have some knowledge of other web technologies, or working with databases that will be useful, but it’s not essential, as long as you’re confident in your ability to learn new skills as needed.
Find out more
Applications close at 17:00 on Tuesday 11 October.
If you’d like to discuss the role further, please get in touch: firstname.lastname@example.org.