Author: Duncan Stephen
At this week’s user-focused meetup, around 20 people came to hear me speak about my reflections on studying for a PDA in Service Design with the Service Design Academy.
Throughout 2018/2019, the User Experience Service has been collaborating with the Learn Foundations project team to undertake a comprehensive programme of user research with students and staff. Through this we have discovered how students’ experience in Learn is closely intertwined with how staff work with it. This post summarises all our work, and outlines how we have ended up taking a service design approach.
As part of our comprehensive programme of user research in support of the Learn Foundations project, the User Experience Service has conducted contextual enquiry to better understand the contexts and needs of staff members working with Learn.
As part of our series of usability testing showcases in collaboration with the Learn Foundations project, we worked with the School of Law to uncover usability issues witnessed when staff are using Learn.
Over the summer we ran co-design events involving over 100 participants from a variety of areas of the University. This work has given us a fresh perspective on the range of web activities undertaken across the University, and is informing our next steps as we continue our project to develop the new web publishing platform and services.
We had developed an information architecture and tree tests as part of our programme of user research for Learn Foundations. The next step was to use first click tests to pit the new template against existing courses.
This year I have had the fantastic opportunity to study with the Service Design Academy. This intensive course in service design has given me hands-on experience in new techniques.
After completing the top tasks survey and the card sort as part of the Learn Foundations project, our next step was to create a prototype information architecture and test it.
Card sorting has allowed us to better understand how students expect information to be grouped in Learn.
As part of our programme of user research in support of the Learn Foundations project, we have carried out a top tasks survey to understand what students need when accessing course materials online.