The UX Service has been carrying out user research for the Service Management team, who are currently undertaking a programme to develop an API Service as part of the Digital Transformation Initiative.

We have recently completed a six month collaboration with University Human Resources Services (UHRS) which has delivered a fledgling digital strategy, developed new content management processes and skills within their team, and rationalised priority areas of their website.

Colleagues from across the University learned about the design thinking process as part of our latest monthly user focused lunchtime meetup.

To meet the specific needs of University Human Resources Services, we developed a bespoke half-day training session. It was designed as a refresher on creating effective digital content and the fundamentals of EdWeb.

The latest UX Showcase session held on 13 October outlined the recent activity surrounding our user experience services. This was our second such event, and it was great to see a wide range of attendees continuing to demonstrate their interest in the UX activities happening at the University.

When working with University Human Resources Services (UHRS) to help them develop a digital strategy, we took a bespoke approach to best meet the needs of their team.

Over the past few months we have been working with University Human Resources Services (UHRS) to help them develop a digital strategy. To gain a greater understanding of the needs of those devolved HR staff, we went out to interview some of them.

We were recently involved in a project to support ESPA (Ecosystem Services for Poverty Alleviation) in creating proto-personas to inform the redevelopment of their website.

When working on structural changes to your website, mindmaps are one useful method to help plan your way forward.

I had an opportunity to attend a masterclass held by Gerry McGovern, the pioneer of top tasks — a key user research tool used by our team for ten years.