This year I have had the fantastic opportunity to study with the Service Design Academy. This intensive course in service design has given me hands-on experience in new techniques.

After completing the top tasks survey and the card sort as part of the Learn Foundations project, our next step was to create a prototype information architecture and test it.

I have a 5 year old starting school in 5 days. In navigating the brave new world of scholarly life, I’m already seeing basic UX mistakes that are mirrored in university culture.

We had a full house at our latest User Experience Service showcase on 23 July, with a focus on research and design conducted for business critical services: EASE authentication, Card Services, EdWeb and Learn. In this post I’ll share videos of the lightning talks and provide an overview of the session.

The UX team have recently been helping to ensure an upgraded EASE offers an improved user experience. In this post I tell the story of how we redesigned the interface – focusing heavily on microcopy – and the outcomes of doing so.

On August 13, we will apply a collection of development work and bug fixes to EdWeb. These include an image gallery, accordion element, easier ways to provide video on EdWeb pages, and a new Landing Page content type. These developments were funded by Communications and Marketing and the College of Arts, Humanities and Social Sciences.

We’ve recently been working on developing the User Experience Design Standards and self-assessment materials. To do this I’ve been conducting reviews of the work the UX service has done with people in different parts of the organisation. This has helped us better understand how colleagues in a range of roles perceive the design process and […]

Card sorting has allowed us to better understand how students expect information to be grouped in Learn.

Over the last 3 months I had the opportunity to work on a project to create two websites to help recruit students on to postgraduate online Masters programmes.

Over the last 3 months I had the opportunity to work on a research project with the aim to improve MyEd for staff. MyEd for students had already gone through a transformation earlier in the year, and this was a chance to bring about similar improvements for the staff view of the portal.

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