Following last year’s successful series of usability testing showcase sessions in support of the Learn Foundations project, we are carrying out some more in 2020.

The central University Website is the main shop window of The University of Edinburgh. It attracts more than 13 million unique visitors per year, with nearly 40 million visits annually across the globe. It is being used by all of the University’s main audiences (prospective and existing students, academic and professional staff, alumni), for a […]

Card voting based on colours, text and shapes are an accessible way to do quick polling in small groups. There can be a myth that if you work in digital, everything must be digital. Get the latest app or high-tech solution for your problems. And don’t get me wrong, there are loads of people at […]

On Thursday 7 November 2109, I was asked to speak at the Squiz Summit on how we promote the work we do with our search engine, and how we analyse the performance of search. I realised I hadn’t blogged it previously, so thought I’d summarise here.

“By failing to prepare, you are preparing to fail.” said Benjamin Franklin – and he was a smart guy. In this post, I’ll outline the preparations we’ve undertaken in case the worst should happen and one of our priority services fails.

I’ve been thinking about the ways in which we align our digital products with wider strategic direction, and how we can measure whether the changes we make are working for our users and customers. In particular, I’ve been considering how we can make data-informed decisions about the University’s search service.

An inspiring day in Manchester underlined the importance of remembering the human beings at the heart of our work.

At this week’s user-focused meetup, around 20 people came to hear me speak about my reflections on studying for a PDA in Service Design with the Service Design Academy.

On the 3rd of September, while most of the country was eagerly waiting to hear about the results from the parliamentary vote, OpenUK was having its events launch in the Thames Pavillion only a few yards away from all the action.

Open Edinburgh – a celebration of open source – was an event organised by Ritwik Sarkar, a 3rd year Computer Science with Management student, as part of his summer internship as the Open Source Web Development Community Champion with our team.

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