We’re recruiting! Are you passionate about delivering Services with a user-centred focus? Are you looking for an opportunity that greatly impacts students’ experience? The Role We are seeking to appoint a dynamic individual to act as the Portal Services Service Manager within Learning, Teaching and Web. Following on from recent improvements to the user experience […]

As part of the project to improve MyEd, we’ve been focussing on how content is organised.   We worked with the UX team to use card sorting studies to help us research how our student users understand and group content. We used our findings to re-organise how content is described and presented on MyEd, and develop […]

The Festival of Creative Learning (formerly known as Innovative Learning Week) was established in 2014. We were commissioned to provide a website that would display details of scheduled events and allow prospective attendees to find and book places on events. There are currently 125 events scheduled to take place between the 18th and 22nd February […]

University style is an important part of our branding. Our two minute video from the Effective Digital Content course explains what’s important and what you need to know.

The Service Design in Government 2019 conference took place in Edinburgh last week, with three students from our university taking the opportunity to volunteer and get some great insight and experience from experts in the field.

Our monthly cycle of usability testing in Learn continues. Come along to our next event, where we’ll watch students using a Learn environment set up by the School of Philosophy, Psychology and Language Sciences.

Frequently Asked Questions (FAQ) pages in web content are fine when they’re really frequent, and they just represent an alternative route to key information.

I’ve recently been experimenting with custom reports in Google Analytics in order to identify “Page not found” errors that occur in the University of Edinburgh website.

In our latest user focused lunchtime meetup we watched a video of Jared Spool’s ‘Beyond the UX Tipping Point’. In this post I’ll share a link to the video and provide a short summary of the session.

The next lunchtime meetup is on Thursday 28 March. Our focus in this session is Lean. Colleagues from Student Systems join us to share what they took away from a recent Lean in Higher Education conference, and Neil Allison will talk about the Lean UX methodology.

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