We now have two members of staff who are specialists in user experience design and strategy working on the Digital Transformation Initiative-funded UX Services projects.

We’re creating an online version of our popular Writing for the Web course, and are looking for volunteers to help test it, and name it.

At a recent Website Support Clinic, I worked with a web publisher on a site that repeated the site title in navigation text and URLs. To help readers scanning information on your site, avoid repetition and place trigger words at the left.

I recently re-ran a usability study for the IS (Information Services) Helpline which I had first conducted back in June. The results, though far from perfect, are encouraging enough to reaffirm our conviction in the value of repeat usability testing.

In recent months I’ve been investigating the Kano model, which is a way to plan and prioritise features of a product to better meet user expectations. After discussing with the team, we decided to try it out through the planning process for some upcoming EdWeb CMS features.

We are nearing the end of 2016. This provides us with a great opportunity to review our actions, highlight our achievements, learn from our experiences and set our goals for more success in 2017. These are just a few (but definitely the most significant) areas we worked to develop and improve this year.

Join us for another open invite usability testing review workshop, which is showcasing our work with IS Helpline to enhance the online student experience. You’ll see how we’ve improved the website support experience based on our last round of testing, and learn how to run the process for yourself.

We are embarking on a collaborative initiative with IS Helpline to improve the quality of online IT support for students. This is a great opportunity for us to demonstrate the impact of continuous review and improvement processes on the student digital experience.

I’ve developed a new training package combining in-person and online materials for the University that pulls together important user experience and collaboration techniques. In this post I’ll cover what’s coming and why, and how you can begin ‘design thinking’ through online provision at Lynda.com.

I recently conducted an on-campus contextual inquiry as a UX research method. My work aimed to help inform the procurement of the new central Search service of the University.