Author: Neil Allison

Last month we welcomed colleagues from two European universities who spent a few days finding out how we run our user experience and web publishing services. In this post, Francesca Marangoni from the University of Trento and Renata Coutinho from the Polytechnic Institute of Setúbal share their experiences.

I was really pleased to have the opportunity to attend SDinGOV once again, and have pulled together a few thoughts and resources from the sessions that stood out the most for me.

The Public Sector Design Community meet up comes once again to the University. We’re hosting the next event on Tuesday 16 April, 6 til 8pm, at Argyle House. This is for anyone with an interest in the field of designing public services.

The Service Design in Government 2019 conference took place in Edinburgh last week, with three students from our university taking the opportunity to volunteer and get some great insight and experience from experts in the field.

Public sector design community colleagues have been meeting to talk about service design; what it is and why it matters. The podcast they’ve produced is relevant to our service improvement work at the University and well worth a listen.

Once again we contributed to the University’s Festival of Creative Learning, a week in the academic schedule where students take a break from their formal studies to explore a wide range of new topics and learning techniques.

The leading user experience conference UX Scotland is once again being held in Edinburgh this June. This year I’m contributing a session.

We had a great turnout for our 4th showcase of the User Experience Service on 5 December. In this post I’ll share the slides and videos of the lightning talks, plus a flavour of the rest of the event.

We asked attendees how they found a User Experience Service Showcase session earlier in the year. This short video captures what the events are all about.

We’re running another of our showcase events to highlight how the pilot User Experience (UX) Service is helping a wide range of projects get closer to their target audiences and make better decisions. Booking for Wednesday 5 December is now open.

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