Tag: top tasks

Over the last 3 months I had the opportunity to work on a research project with the aim to improve MyEd for staff. MyEd for students had already gone through a transformation earlier in the year, and this was a chance to bring about similar improvements for the staff view of the portal.

As part of our programme of user research in support of the Learn Foundations project, we have carried out a top tasks survey to understand what students need when accessing course materials online.

This month’s WPC session focused on top tasks management, Snapshot (a new tool to evaluate your EdWeb site) and Drupal development experiences.

I had an opportunity to attend a masterclass held by Gerry McGovern, the pioneer of top tasks — a key user research tool used by our team for ten years.

In most walks of life, a small number of things are significantly more important than the rest. To be effective as the manager of a web presence or service, you need to know what matters most to your target audiences. Fortunately this is fairly easy to do.

I’m currently working with the Student Systems team to help them prepare for the development of  a new website. Together we’re taking stock of what they’re trying to achieve as a business, where the website is best placed to support this, and how their systems and communications channels work together.

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