We have evolved our personas for future web services. We now focus on our users’ behaviours, not their roles.

Over the summer we ran co-design events involving over 100 participants from a variety of areas of the University. This work has given us a fresh perspective on the range of web activities undertaken across the University, and is informing our next steps as we continue our project to develop the new web publishing platform and services.

We had a full house at our latest User Experience Service showcase on 23 July, with a focus on research and design conducted for business critical services: EASE authentication, Card Services, EdWeb and Learn. In this post I’ll share videos of the lightning talks and provide an overview of the session.

Between now and the mid of July, we will be carrying out a University-wide series of collaborative events. This user research exercise will inform upcoming work around the University website service and the content management system to be delivered by 2020/2021.   

We are seeking to better understand your needs to inform how we can enhance web services to ensure they serve you better. These services will complement and sit alongside the current corporate CMS.