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UX Service showcase July 2019 – videos and slides

We had a full house at our latest User Experience Service showcase on 23 July, with a focus on research and design conducted for business critical services: EASE authentication, Card Services, EdWeb and Learn. In this post I’ll share videos of the lightning talks and provide an overview of the session.

An audience observes a man giving a presentation

Duncan Stephen presents a lightning talk on his work on the Learn Foundations project.

Colleagues braved the summer heat to attend our most recent showcase event and learn about how we’ve helped a wide range of projects get closer to their target audiences.  We started with a series of lightning talks covering:

  • UX Service update and introductions
  • EASE
  • Card services and the future of student identity
  • EdWeb/Future Web Services
  • Learn
  • Building a design system: embedding Digital Experience Standards in EdGEL

The lightning talks

UX Service update and introductions – Neil Allison

UX Service Manager Neil Allison introduced the showcase, providing a summary of what the pilot service has achieved, and plans for ongoing provision.

EASE – Andrew Ferguson

Associate UX Researcher/Designer Andrew Ferguson explained how the University’s single sign in service, EASE, has been undergoing a technical upgrade over the course of the summer and how we’ve been helping ensure things are as usable as possible.

Card services and the future of student identity – Nicola Dobiecka

Senior User Researcher Nicola Dobiecka presented on an investigation we undertook as part of Card Services’ innovation project to look at potential future states of student identity and use of mobile devices.

EdWeb/Future Web Services – Priscilla Chueng-Nainby

Our corporate CMS, EdWeb, will be evolving over the next two years as it transitions to a new version of its technical platform, Drupal. Priscilla Chueng-Nainby gave on update on how we have been researching within the web publishing community and beyond to uncover what a future web service might look like.

Learn – Duncan Stephen

Editorial Development Officer Duncan Stephen talked about how our work with the Learn Foundations project has continued throughout 2018/19. In our last showcase he talked about research with students. This time he summarised our research with teaching staff and learning technologists, and talked about the impact of regular rounds of usability testing.

Building a design system: embedding Digital Experience Standards in EdGEL – Nicola Dobiecka

Nicola wrapped up the lightning talks by explaining how we’ve been piloting an assessment process to help projects and services become more user-centred. This prototype service is being integrated with the latest evolution of EdGEL’s code and interface patterns, along with support and guidance for content designers.

The slides

User Experience Service showcase lightning talks – July 2019 from Neil Allison


Colleagues discussing one of the presentations in more detail

Colleagues took the opportunity to network and ask the speakers questions about the projects.

Following the lightning talks colleagues had time to network over refreshments and talk directly with the speakers.

Find out more

Write-ups of previous UX showcases 

Join the UX Mailing list to find out about future events

Get in touch

If you’d like to find out more about the presentations or bring the UX Service on board to help you better understand your users, get in touch.

Contact the User Experience Service 


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