It’s my last week at the University of Edinburgh, a quiet time to reflect.

The University of Edinburgh Inclusive Language Guide has now been published. The guide focuses on editorial guidance that avoids bias and conveys respect.

We have evolved our personas for future web services. We now focus on our users’ behaviours, not their roles.

Over the summer we ran co-design events involving over 100 participants from a variety of areas of the University. This work has given us a fresh perspective on the range of web activities undertaken across the University, and is informing our next steps as we continue our project to develop the new web publishing platform and services.

This year I have had the fantastic opportunity to study with the Service Design Academy. This intensive course in service design has given me hands-on experience in new techniques.

After completing the top tasks survey and the card sort as part of the Learn Foundations project, our next step was to create a prototype information architecture and test it.

We are seeking to better understand your needs to inform how we can enhance web services to ensure they serve you better. These services will complement and sit alongside the current corporate CMS.