In January we ran two open-invite sessions to collaboratively review some of the usability testing videos we recorded during November’s Postgraduate Open Day. Nearly 70 colleagues joined us to agree the biggest issues facing prospective students as they tried to establish their cost of study online.
Our first sprint of the New Year (and of the new decade!) has just wrapped up. A key delivery was the rapid and successful refresh of our undergraduate degree finder content. Read on for a quick overview of the sprint activities and achievements.
We’ve been looking at conferences happening in the first half of 2020 following on from reviews of personal development plans. There are some great opportunities nearby and further afield that we want to take advantage of, and hope to see colleagues across the University joining us. Here are details of conferences that caught our eye…
As part of our user research in the discovery phase we interviewed University staff about their experiences of providing services to prospective students. Our goal was to uncover insight relating to staff experiences to see how it fits in with other areas of discovery work we’re doing.
I’ve decided to set myself the target of writing a monthly review. We may only be a little over three months into the set up of a new team and service but already things are moving so quickly. So for me, it’s important to regularly take stock of what we’ve achieved and reflect on where […]
The undergraduate degree finder content refresh activity is now reaching the end of the initial phase of update by colleagues in schools. In this post I summarise some of the questions we’ve fielded more regularly around use of GatherContent.
We’ve finished our last fortnightly sprint before Christmas. Much of the focus of this, our 4th sprint, was on the existing postgraduate fees experience. It has been a productive two weeks and we’ve managed to uncover a few final parcels of valuable insight before festivities begin! Read on for a quick overview of what we’ve […]
During the early part of December, we ran a series of events to engage with the student recruitment and website management communities. In this post I’ve pulled together slides, video and a write up of what I said.
We’re looking for an experienced software developer who can work collaboratively across disciplines and contribute to the future of our Drupal-based CMS platform. Could you be a good fit for our challenge and our working culture?
We’ve been conducting lots of user research interviews recently. We transcribe our interview recordings to more accurately reflect what people said but this comes with an overhead. We’ve been trying automated transcription tools to reduce the effort and speed up our work.