In summer 2022, we used a 5-second test to understand what caught a person’s attention and what they could remember after looking at a piece of content for a short time. In this post, I reflect on the lessons my team and I learned conducting this research as part of the fees payment project.

Last year we worked with Finance to redevelop their registration form for the payment of tuition fees. As part of that work, we had to find the routes to the form and update the corresponding web content.

Over summer 2022, we worked with the Finance team to improve content on how students pay tuition fees. From August to October 2021 to the same period in 2022, the team saw a 75% drop in enquiries in the content area we were focusing on.

We worked with the Finance department to redevelop a form for students to tell the University how they will pay their tuition fees. In this post, I recap the complexities we faced in designing the form, how we addressed these and how a complex solution can simplify the experience for students.

During a recent project with the Finance team, we learnt about a planned system downtime that would have an impact on the content we were creating. Here’s how we tackled the issue with some carefully placed reusable assets.

When we began a recent project with Finance, we didn’t anticipate just how many different teams would end up involved. In this post, I share the insights we gained into silo culture, and the resolutions we made for next time.