During a recent project with the Finance team, we learnt about a planned system downtime that would have an impact on the content we were creating. Here’s how we tackled the issue with some carefully placed reusable assets.

When we began a recent project with Finance, we didn’t anticipate just how many different teams would end up involved. In this post, I share the insights we gained into silo culture, and the resolutions we made for next time.

During a recent project with the Student Immigration Service, we found that breaking down guidance into numbered steps helped us simplify complex information and improve user experience.

This 3-week sprint saw us finalising and testing financial requirements pages, creating content for applying for a visa outside the UK, and planning a new navigational structure.