During recent usability testing with students, we discovered that some participants had used AI when applying for university. To learn more, I researched how site users are engaging with GenAI tools, and how these tools are currently presenting our web content. The results left me with some questions about how our team should be futureproofing for […]

We have a fixed-term opportunity to join our team and develop your skills in content design. This position would suit someone with a couple of years’ relevant experience. Applications deadline: 22 May 2023.

In our work to create a content model for the future of undergraduate degree provision, we had to find a way to visually present the model information from an initial spreadsheet. Here’s how I created this visualisation, our content model schema, and how we presented it to the University community at an event last December.

During a recent project with the Finance team, we learnt about a planned system downtime that would have an impact on the content we were creating. Here’s how we tackled the issue with some carefully placed reusable assets.

When we began a recent project with Finance, we didn’t anticipate just how many different teams would end up involved. In this post, I share the insights we gained into silo culture, and the resolutions we made for next time.

During a recent project with the Student Immigration Service, we found that breaking down guidance into numbered steps helped us simplify complex information and improve user experience.

This 3-week sprint saw us finalising and testing financial requirements pages, creating content for applying for a visa outside the UK, and planning a new navigational structure.