Not all of us have the luxury of working within a team to improve web content. In this blog post I share how I went about a solo project to improve web content. I also reflect on the tools I used and the lessons learned.

I was invited on The Fourth Wall Content Podcast, a new podcast exploring user-centred case studies. I spoke about our team’s collaboration with the Student Immigration Service on improving the digital experience for student visa applicants.

In this post, I recap the experience of conducting online usability testing for our project with the Student Immigration Service (SIS) and share some lessons we learned about the importance of testing before a site goes live.

Between January and May 2022 we were working with the Student Immigration Service (SIS) on a project to enhance their website content. In this post, I recap the excellent working relationship we developed with SIS, including how we collaborated, the benefits and lessons learned.

My team and I recently reviewed our usability testing facilitation skills through a playback of some of our test recordings. In this post, I recap why we ran the session, how we ran it and what we learned.

During a recent project with the Student Immigration Service, we found that breaking down guidance into numbered steps helped us simplify complex information and improve user experience.

During our collaboration project with the Student Immigration Service, we kicked off developing each new piece of content with an ideation and prototyping workshop. In this post, I recap the format of these workshops and what we learned from them.

From January to May, we collaborated with the Student Immigration Service (SIS) to improve the student experience around applying for visas. In this post, I recap the highlights and outcomes. How we ran the project This was the first project for my newly formed team. Neil and I were committed to introducing new team members […]

In the final sprint of our Student Immigration Service project, we went live with a revamped applying for a visa section and tested our content changes with international students.

This 3-week sprint saw us finalising and testing financial requirements pages, creating content for applying for a visa outside the UK, and planning a new navigational structure.