I’ve recently had a few support clinic attendees asking for a whistle-stop tour of usability testing, so this post shares the resources and recommendations I’ve been giving out.

Starting life as an Asset and Style Library for EdWeb the Edinburgh Global Experience Language (EdGEL) is evolving into a Code Agnostic Framework with built in processes and global standards compliance.

We are embarking on a collaborative initiative with IS Helpline to improve the quality of online IT support for students. This is a great opportunity for us to demonstrate the impact of continuous review and improvement processes on the student digital experience.

I’ve developed a new training package combining in-person and online materials for the University that pulls together important user experience and collaboration techniques. In this post I’ll cover what’s coming and why, and how you can begin ‘design thinking’ through online provision at Lynda.com.

I’ve just returned from delivering 2 days of UX training for the University of Aberdeen. We covered usability testing and review, workshops and prototyping.

With 9 projects, 43 participants and 11 hours of video footage, it has been a hectic 10 weeks working as Usability Testing Assistant for the pilot service. I’ve had a great time and look forward to more when we continue our work from September.

Our final Usability Testing Service showcase session of the summer (30 June) focused on the prospective postgraduate experience using the Degree Finder and associated websites.

We contributed two workshops to this year’s IWMW conference, sharing our knowledge and experience with web managers from universities across the UK.

I joined the team as Usability Testing Service Assistant in late May and have had a busy first month getting to grips with the equipment we use, helping run promotional events and supporting a range of projects.

In our latest showcase of the Usability Testing Service (held 15 June), we worked with our frontline IT support colleagues to learn where their website self help pages could be better.