We’re running another of our showcase events to highlight how the pilot User Experience (UX) Service is helping a wide range of projects get closer to their target audiences and make better decisions. Booking for Wednesday 4 April is now open.

This will be the third time we’re showcasing how user experience research and design techniques are helping colleagues across the University develop more useful, usable and appealing digital products and services.

Our sessions are informal, and organised to ensure lots of time to explore the work being done and ask the UX Service and their customers all about it.

Session details

Discussing the human centred design process plans following the lightening talks at a previous session

We start with about 30-40 minutes of lightning talks covering a range of projects:

• UX Service update and introductions
  • As we end our initial pilot stage, an update on what the Service can do for you and where you can find out more
• BI–MI tools research case study
  • We’ve been working with the Digital Transformation BI Tools programme which is seeking to transform how colleagues access, analyse and report on business-critical data to inform University decision making processes. Understanding existing roles, relationships and behaviours is helping inform software procurement and associated support functions.
• API service research case study
  • We’ve been working with software developers and project managers across the University to understand how they approach software development that involves access to data in other systems. Understanding their needs, attitudes, behaviours and processes is helping inform new services to help them work more efficiently and effectively, being delivered through the the Digital Transformation Enterprise APIs programme.
• Card Services research
  • We explored students’ attitudes to social media and image sharing as a means to inform how the process of student ID card production might evolve. Student attitudes in this space have a direct influence on how satisfied they are with our services.
• Helpline student self service enhancements
  • We’ve been working in collaboration with Helpline staff in an ongoing cycle of research and website development that is improving self-service rates and customer satisfaction, while reducing the number of support calls Helpline field.
• Online learning experience and web enhancement
  • Working with an external user experience consultancy, we’ve been exploring the prospective online masters student decision making process. This is leading to development of new website content and structures.
• Web strategy update
  • Development and consultation around a University-wide web strategy (underpinned by a focus on digital standards and user-centred practices) has been ongoing since autumn 2017.

Attendees at a previous showcase discuss the displays, including this student journey map

Time to network and learn more

After the lightning talks, there will be over an hour to talk directly with speakers, explore the materials produced and network with other attendees.

It’s a great way to learn more about the goals of the projects, what they’ve learned, the UX techniques employed and what our customers and collaborators think about the UX Service.

Book a place

Places are limited so please book in advance.

When: Wednesday 4 April, 15:00 to 17:00

Where: Information Services, Argyle House, Floor E (See Argyle House location on map)

Book a place via the Events Booking System (University staff login required)

Previous events

Read more about the format and what attendees thought from previous posts about UX Showcase events