We’ve collaborated with Little Forest to identify key metrics for their Web Sustainability Feature. Find out about how I navigated the nuances of the data to make the tool more precise and actionable for web publishers.

Agentic AI is a new area of Drupal development. Like all software developments, it can be made more useful and usable through UX research. Working with Drupal AI expert Jamie Abrahams, I conducted research with University staff to learn about the UX of AI Assistants so I could contribute to making them even better.

Following a successful pilot test, I conducted more UX research of Drupal AI Assistants with University staff. I learned what staff thought and expected from the Assistants and how they interacted with them. Working iteratively, I was able to feed back what I learned between testing rounds to drive continued user-centred improvements.

AI Assistants are an exciting new Drupal development, intended to support and empower content creators and site editors to achieve their tasks. Having designed a UX research approach to test Drupal AI Assistants with University staff, I conducted a pilot test to try out the set-up: planned scenario, tasks and identified UX success indicators.

In September 2024 Drupal unveiled AI Assistants as part of its new Drupal CMS product. Recognising the potential of this new feature to help and support University staff with web-related tasks, I collaborated with Jamie Abrahams, Drupal AI expert to learn how the Assistants worked and to design a UX research approach to test them. 

When you edit the text on a website, it’s helpful to follow a series of steps.

Our team has recently completed the successful migration of all the website content on EdWeb to our new University Website Publishing Platform, EdWeb 2. This is one of the last activities included in a 5-year programme of work which aimed to introduce this new, flexible platform and, more importantly, transition to new, agile, effective and […]

In summer 2024, Chris O’Neill, Green Digital Design Intern, completed a digital sustainability audit of the UX Service website. He looked at carbon emissions and page weight but also examined usage of the site, with analytics data and user research. We acted on his findings to make the site greener and more user-centred.

We gave three interns three months to investigate, measure and identify strategies to reduce carbon emissions of the University’s web estate. Here are my reflections as the manager of the Green Digital Design internship

I was lucky to be invited to speak at DrupalCon, the annual European conference for Drupal. I delivered several sessions and attended others to learn more about advancements in Drupal.