Category: Student experience insights
Summaries of what we’re learning as we undertake research and design work and press forward with a coherent content strategy. This would include headline findings and promotional material – providing links through to the wiki which should be our repository for the detail.
Our research found clear entry requirements information is crucial to prospective students. But the way the University currently presents this information can be confusing and increases enquiries.
Join us on Wednesday 10 March to hear what we have learnt so far on entry requirements for undergraduate prospective students, and then help prioritise the areas we should improve.
We worked to support our Admissions Service colleagues by developing a new web interface to display degree programmes in clearing, following agile principles and a user-centred process.
We followed a human-centred, collaborative approach to meet the needs of the business and applicants for this summer’s Clearing campaign.
Following the changes we made to tuition fee content we conducted a round of usability testing to determine whether students’ needs around fees and cost of study had been met. In general, most tasks tested were completed with relative ease however several issues were highlighted that need addressing to improve the user experience further.
Join us in June to watch prospective students navigate the new tuition fees content to find key information, and then help prioritise the areas we should improve.
When you launch a new website, you can’t help but feel a sense of protective affection for it, and an anxious wish that it will do well in the world. Here’s how we measured the new Tuition Fees site for search optimisation – and what we found.
In January we ran two open-invite sessions to collaboratively review some of the usability testing videos we recorded during November’s Postgraduate Open Day. Nearly 70 colleagues joined us to agree the biggest issues facing prospective students as they tried to establish their cost of study online.
Our first sprint of the New Year (and of the new decade!) has just wrapped up. A key delivery was the rapid and successful refresh of our undergraduate degree finder content. Read on for a quick overview of the sprint activities and achievements.
We’ve finished our last fortnightly sprint before Christmas. Much of the focus of this, our 4th sprint, was on the existing postgraduate fees experience. It has been a productive two weeks and we’ve managed to uncover a few final parcels of valuable insight before festivities begin! Read on for a quick overview of what we’ve […]
