Category: Student experience insights
Summaries of what we’re learning as we undertake research and design work and press forward with a coherent content strategy. This would include headline findings and promotional material – providing links through to the wiki which should be our repository for the detail.
Join us on Thursday 29 April at 10am to watch prospective postgraduates try out a design to customise their information for a future degree finder programme page.
Content on what teaching will look like in September is limited by the difficulty of predicting what restrictions will be in place. But there’s evidence that saying what we can is already delivering value to students and the University.
In the space of a week we worked collaboratively to design and test a prototype degree search and filter function with students. In this post I summarise our findings for colleagues who couldn’t attend our research playback session.
Join us on Wednesday 24 March at 10am to watch prospective postgraduates try out potential new features for a future degree finder search.
Our research found clear entry requirements information is crucial to prospective students. But the way the University currently presents this information can be confusing and increases enquiries.
Join us on Wednesday 10 March to hear what we have learnt so far on entry requirements for undergraduate prospective students, and then help prioritise the areas we should improve.
We worked to support our Admissions Service colleagues by developing a new web interface to display degree programmes in clearing, following agile principles and a user-centred process.
We followed a human-centred, collaborative approach to meet the needs of the business and applicants for this summer’s Clearing campaign.
Following the changes we made to tuition fee content we conducted a round of usability testing to determine whether students’ needs around fees and cost of study had been met. In general, most tasks tested were completed with relative ease however several issues were highlighted that need addressing to improve the user experience further.
Join us in June to watch prospective students navigate the new tuition fees content to find key information, and then help prioritise the areas we should improve.