I recently facilitated a series of workshops to redesign content that explains the postgraduate research (PGR) applying process. This process is complex, but these workshops gave us space to work through the content in detail and, crucially, draw on the subject matter expertise of our user researcher.

This blog is part of a series on a mini-project the Content Operations team completed in August and September 2024. In this instalment, I review my approach to usability testing for new postgraduate funding content, highlighting what I would do differently if I could do it over again with a little less time pressure.

This blog is part of a series on a mini-project the Content Operations team completed in August and September 2024.  In this instalment, we will talk about the project background, research, and user needs. For more information on the other stages of this project, see our individual blogs: Improving student understanding of postgraduate funding and […]

I recently ran an open invite session review for our latest round of usability testing. Normally I run these sessions within our team, but we wanted to involve colleagues across the University in our work to improve the editorial experience. It was also an opportunity for school editors to see the new degree programme editorial […]

We recently started work on a project to explore the presentation of the Invoiced at Course Level route to study for a postgraduate award. This user research and business analysis piece will help us understand how to best present this route to study in future.

We audited postgraduate study website content this summer and worked with colleagues responsible for it to follow our audit findings around consolidating and improving our web estate.

As we are about to embark on our final round of software development, leading into a launch of the new service from March 2025, I thought this was a good point to look back on what we’ve achieved so far and what’s coming next.

Following designing the new degree finder programme pages, we turned our attention to auditing the undergraduate study site. Our aim was to figure out what content should remain on the site given content changes we have made to undergraduate programme pages.

Yesterday I had the chance to provide an update about our project to deliver a new website for prospective students, at the University’s Web Publishers Community. Slides and video are available.

Testing what we develop with prospective students is fundamental to delivering a new website that is easy to use and meets their needs.  I’ve been responsible for making sure the team gets regular sight of students interacting with our work-in-progress through the course of the development leading up to our beta release.