Last week, I made my Web Publishers’ Community debut with a presentation on some of the common questions and issues that come up in our support calls and weekly support clinics. While we post all of our WPC presentation slides on our wiki, here’s a write-up of my presentation you can use for reference and […]

At a recent Website Support Clinic, I worked with a newly trained EdWeb editor who had started building a new site and was having trouble moving pages to their correct location. I talked her though the ins and outs of the Location and Navigation tab, and how EdWeb determines the default location of a new […]

For the past 12 weeks, I have undertaken website appraisal and analytics tasks as part of my internship as a CMS Support Intern with the University Website Programme.

Redirects are a great way to ensure you don’t lose traffic to your site after making URL changes. However, redirecting unpublished pages in EdWeb presents issues for internal links; this post examines tops tips to minimise link breakage.

On Thursday 28 July, we’ll be deploying new functions into EdWeb: extra homepage flexibility, and a ‘call to action’ button for the central text editor.

We contributed two workshops to this year’s IWMW conference, sharing our knowledge and experience with web managers from universities across the UK.

Yesterday I ran a series of usability testing sessions that were observed by nearly 30 colleagues, most of whom are customers of our service. Some teams would want to do this in private, but not us! We’re happy to have our customers help us identify where we can improve. Plus, we’ve more usability sessions in […]

A couple of weeks ago we distributed a short survey to all EdWeb CMS users, and also invited participation from their colleagues who, while not using the system directly, are stakeholders in the management of University websites. In this post, I share the data collected, and provide a little commentary.

EdWeb’s webforms feature provides an effective and easy-to-use way to gather and organise information from your site’s users, whether they’re registering interest in a programme, submitting applications, completing surveys, requesting information, or providing feedback.

We do a lot of engagement via University mailing lists, and on the whole do pretty well in terms of response and reaction. I wanted to share with you a few things I’ve learned over the years in the course of communicating with the communities we support.