The brave new world of European data protection laws mean that web analytics will not be a ‘GDPR-free’ zone. So I thought I’d note here what I expect to change (and remain the same) after 25 May.
Last week I presented an update to the Digital Transformation Board on what the User Experience (UX) Service has achieved so far and what lies ahead for the coming year.
This is an overview of my work transforming existing the non-GEL UWP Widgets page into beautiful EdGEL4. I would like to share my experience of the technical challenges I have encountered. This post explains in simple examples what EdGEL actually is and may serve as a technical guide for those of you who plan to […]
Once again, we’re lucky to have a world-class user experience conference happening on our doorstep down at Dynamic Earth in central Edinburgh. We’ve been long-time advocates and once again, members of our team will be attending and sharing their thoughts.
Over the next few months we’re going to be making some changes to MyEd. Last summer we updated the look and feel of MyEd, and made it easier to access all MyEd content on a mobile device. However, we know there’s still work to do, and next we’re going to look at ways we can […]
If you’re interested in predicting the future, our next lunchtime UX meetup is for you. Find out how adopting a user-centred approach to developing services and experiences can help you get ahead of the curve.
We’re heading down to the University of York for the Institutional Web Management Workshop (11-13 July), and we want you to come, too. The conference is aimed at staff in UK higher education institutions responsible for websites and other digital provisions.
I recently ran a one-day workshop for IS web editors focused on teaching them how to iteratively improve their digital content so users are able to self-serve on their site. The event was a great success, with attendees leaving with an appreciation for what it takes to create user-focused content.
Having developed a detailed picture of users’ needs when working with APIs, we used workshops to bring focus to the findings and prioritise next steps for the API Service.
Buying milk ought to be a simple task. But this example empathy map shows how you can use the technique to tease out an unexpected amount of detail about a user experience.
