Phase Three of Learn Foundations has carried out important research to investigate how Learn is supporting the needs of staff and students as they continue to teach and learn in the hybrid context, brought about by the Covid-19 pandemic.

When I recently attended the Designing Good Services masterclass, hosted by Lou Downe, author of Good Services, I learned loads about what we’re doing right with accessibility – and where we can improve.

In December 2020 we transformed the Editorial Style Guide from a PDF to a website. We wanted to make sure that what we created was both useful and usable, so we approached staff to take part in usability testing.

This is a story about a revolution in the sphere of University content. Not a noisy revolution, but an important one, involving major changes to one of the best tools we have for preparing written content – the Editorial Style Guide.

There is a new network in Microsoft Teams for people across the University taking human-centred approaches to their work. This includes people interested in user experience, service design, human–computer interaction, lean, design thinking… Any kind of human-centred approach is welcome here!

The User Experience Service has collaborated with Student Experience Services on a three month qualitative research project exploring student experiences around health and wellbeing. We wanted to learn how we might prevent the less severe problems students experience from escalating to more complex problems and associated support. So, we focused on learning about the general […]

We have recently completed a short collaboration with the Royal (Dick) School of Veterinary Studies to better understand the needs of students of online postgraduate courses. The findings may help us understand the differing needs of students online compared to on-campus.

A few of us recently took part in DrupalCon Global 2020, an online conference which took place over three days, from 14 – 17 July.

As we are all adapting to the “new normal”, working techniques have changed tremendously. I am Tasniva Mumu, and I have been working with the University of Edinburgh Website and Communications team within Information Services for the last 6 months as a user experience intern.

We recently made some changes to the staff view of MyEd, to make it easier for staff to use MyEd, and find the content that they need.  The changes include: Adding Learn to the staff home page. Making changes to the menu structure to improve how we organise content. Making it possible to favourite all […]