Last week, Duncan MacGruer and I ran a workshop at the IWMW conference in York, demoing the continuous improvement process we’ve been using in our Helpline collaboration project. In this post, I highlight what we did in the workshop and the insights we got from attendees.

The Website and Communications team has recently been heavily involved in a pilot project to improve the journey of prospective online learning students, from investigation to offer.

Last week I had the pleasure of presenting a short session on Lean UX at the Edinburgh User Experience meet up. If you’re local, I recommend joining in as it’s a great way to connect with a wide range of people working in the area.

I set myself the challenge of writing a summary of each session I attended at UX Scotland, as a way of forming my own thoughts on each topic, and to make sure to follow up on everything I wanted to.

We’ve just come back from UX Scotland, the annual conference hosted in Edinburgh that attracts user experience and service design professionals from around the world. This year there was a good turnout from the higher education sector, not least from our university. In this post a few of us who were there share our thoughts…

If you’re familiar with higher education, you’ll know that it’s a broad and varied sector. This is no more true than in a university as large, old and research-focused as Edinburgh. And supporting our university by working in user research and experience design in Information Services right now is a challenging and interesting prospect.

We run a lot of workshops and facilitate a lot of design thinking activities. Sometimes we struggle for meeting rooms when running something at short notice but actually, I enjoy working in impromptu and open spaces. Here’s why…

Last week I attended the first Service Design Network meet up to take place in Scotland. Organised by some of the team at Nile, around 80 like minded people came together to hear talks from three great speakers.

Last week I presented an update to the Digital Transformation Board on what the User Experience (UX) Service has achieved so far and what lies ahead for the coming year.

This is an overview of my work transforming existing the non-GEL UWP Widgets page into beautiful EdGEL4. I would like to share my experience of the technical challenges I have encountered. This post explains in simple examples what EdGEL actually is and may serve as a technical guide for those of you who plan to […]