Frequently Asked Questions (FAQ) pages in web content are fine when they’re really frequent, and they just represent an alternative route to key information.

In our latest user focused lunchtime meetup we watched a video of Jared Spool’s ‘Beyond the UX Tipping Point’. In this post I’ll share a link to the video and provide a short summary of the session.

The next lunchtime meetup is on Thursday 28 March. Our focus in this session is Lean. Colleagues from Student Systems join us to share what they took away from a recent Lean in Higher Education conference, and Neil Allison will talk about the Lean UX methodology.

Public sector design community colleagues have been meeting to talk about service design; what it is and why it matters. The podcast they’ve produced is relevant to our service improvement work at the University and well worth a listen.

Once again we contributed to the University’s Festival of Creative Learning, a week in the academic schedule where students take a break from their formal studies to explore a wide range of new topics and learning techniques.

The leading user experience conference UX Scotland is once again being held in Edinburgh this June. This year I’m contributing a session.

Over the Festival of Creative Learning, I ran a workshop to teach Writing for the Web to students and had them demonstrate their newfound skills through a collaborative writing exercise.

Our cycle of usability testing showcases continues on Friday 1 March at 9.30am. Participants will have the opportunity to watch students using a Learn course, before collaboratively prioritising the main usability issues observed.

We’ve launched a new version of the Effective Digital Content, using stand-alone in-house videos, up-to-date with the latest legislation and research.

Our next lunchtime meetup is on Tuesday 19 February. In this session we will be showing a video of Jared Spool’s ‘Beyond the UX Tipping Point’.