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Campus-wide co-design for the Future of Web Services

About the Future Web Services design research project

workshop settings Thursday PM    workshop settings Thursday PM 

Over the last two months, we have carried out 16 pop-ups and co-design workshops as a University-wide series of community engagements. This user research exercise is informing our work around the University website service and the CMS to be delivered by 2020/2021.

We invite your participation at the last two service design workshops happening within this week. It will ideally take 3 hours of your time, but we would also welcome you if you can only make it for one hour. These sessions are set up to be easy, fun and creative for anyone to come together to co-design future web services with peers.

If you have any involvement in web content in the University and you are interested in participating, please accept this invitation and come along to one of the sessions indicated for an hour or longer if it fits your timetable. Otherwise, last-minute participation is welcome so just pop in!

If you know of anyone else who might be interested in participating, please spread the word as we want to ensure we include a wide range of people.

Please feel free to ask any questions. We shall look forward to the collaborations with you! Write to me to arrange for service co-design research workshop specifically for your team:

More about the service co-design workshop

Service co-design at the School of Literatures, Languages and Cultures:


Service co-design with colleagues from the Edinburgh College of Art:


We only need one to three hours of your time to pop into the venue near you to have your say. If you really haven’t got any time, please download or drop by to pick up the workshop kit to do it in your own time and pace at your desk.

1. Introduction and Project updates (15m)

2. Collective Wishes & Sorting (15m)

3. Profile and Journey mapping (30m)

Speed Sharing & pairs (15m)

4. Role Play 1: Current Scenario (20m)

5. Assembling service blueprint 1 (20m)

Speed Sharing & group (20m)

6. Role Play 2: Future Scenarios (20m)

7. Assembling service blueprint 2 (20m)

Presentation and wrap up (15m)

And of course, you can stay for as long as you wish to do more of the above to make your voice heard.


Sign up to our workshops at

Sign up to a workshop coming near you, and pop in to have a look and to help us co-design our future web services.

Workshop@Kings Buildings, Tuesday 16 July 2019 13:45 to 16:45

Venue: Murchison House, room G.31

Time: Tuesday 16th July 2019 – Pop in for one or two or three hours between 13:45 and 16:45

Focus: Service innovation, journey maps and personas, role play and scenarios, assembling service blueprints.

Sign up to our workshop on 16 July

Workshop@Easter Bush, Thursday 18 July 2019 09:30 to 12:30

Venue: G.01, Vet Teaching Building

Time: Tuesday 18th July 2019 – Pop in for one or two or three hours between 09:30 and 12:30

Focus: Service innovation, journey maps and personas, role play and scenarios, assembling service blueprints.

Sign up to our workshop on 18 July

Download the do-it-yourself kit

If you can’t make it to one of our workshops, please download this do-it-yourself kit to complete the activities in your own time, and return it to us. You can also use this kit to share with any colleagues who might be interested.

Future web services design research do-it-yourself kit

A glimpse of the what we have gathered at the workshops


Personas edits


Journey maps



Dr Priscilla Chueng-Nainby

Phone: 0131 650 4935

Duncan Stephen

Phone: 0131 651 4316

Sign up to our workshops at

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