Over the summer we ran co-design events involving over 100 participants from a variety of areas of the University. This work has given us a fresh perspective on the range of web activities undertaken across the University, and is informing our next steps as we continue our project to develop the new web publishing platform and services.

We had developed an information architecture and tree tests as part of our programme of user research for Learn Foundations. The next step was to use first click tests to pit the new template against existing courses.

This year I have had the fantastic opportunity to study with the Service Design Academy. This intensive course in service design has given me hands-on experience in new techniques.

After completing the top tasks survey and the card sort as part of the Learn Foundations project, our next step was to create a prototype information architecture and test it.

Card sorting has allowed us to better understand how students expect information to be grouped in Learn.

As part of our programme of user research in support of the Learn Foundations project, we have carried out a top tasks survey to understand what students need when accessing course materials online.

As part of the Learn Foundations project, we have carried out a programme of quantitative research to ensure a user-centred approach to solution development.

This academic year the User Experience Service has been collaborating with the Learn Foundations project to undertake a programme of user research. This blog post will focus on one particular strand: interviews with students.

Between now and the mid of July, we will be carrying out a University-wide series of collaborative events. This user research exercise will inform upcoming work around the University website service and the content management system to be delivered by 2020/2021.   

Following on from our series of sessions looking at what works well (and not so well) for students using Learn courses, we are now turning our attention to the experiences of staff members.