April UX Showcase engages staff around case studies
Our latest showcase event for the User Experience Service focused on case studies of recent projects. Lightning talks were followed by a chance to chat with members of project and service teams who had commissioned the work.
Over thirty colleagues braved the snowy conditions to join us yesterday at our third showcase event to promote the UX Service.
We kicked off as usual with lightning talks to set the scene:
- UX Service update and introductions – Neil Allison
- Card Services research – Neil Allison (for Magda Tsiobanelis)
- Helpline student self service enhancements – Lauren Tormey and Neil Bruce
- BI–MI tools research case study – Nick Daniels
- API service research case study – Duncan Stephen
- Online learning applicant experience; supporting agency recruitment & liaison – Neil Allison
- Web strategy update – Colan Mehaffey
Lightning talk slides
All the case studies are covered in more detail on the newly-launched UX Service website, along with details of the services available, training opportunities, further reading and resources.
UX Service website case studies
It was great to see such a large, engaged and interested turnout despite the weather. We had a few last minute drop outs as colleagues chose to leave early or work remotely due to snow, but interest in these sessions continues to be strong. Almost 50 had registered an interest over the past couple of weeks.
After the talks, informal Q&A
Pretty much everyone stayed around after the talks to explore the case studies further. We had set up the room to display materials from six projects, and had project and service representatives on hand alongside our staff to answer any questions.
Special thanks to the colleagues who gave up their time to support us, answer questions and generally be supportive and positive about the work we’ve done together:
- Barry Croucher, Head of Help Services
- Neil Bruce, Head of Operational Services
- Alex Carter, Head of Service Management
- Stewart Laing, Online Learning Marketing Project Manager
- Colan Mehaffey, Head of Web Strategy and Technologies
Thanks to Tim Gray and Callum Kerr for capturing such great footage of the Showcase.
There was a really positive and interested atmosphere in the room, with the vast majority of attendees choosing to stay and learn more for up to an hour after the presentations ended.
We asked everyone to assign sticky dots against the most relevant words (and to add their own words if they preferred) as a quick way to gather feedback as they left.
Did you attend? What did you think?
Please leave a comment below this article and let us know what you got out of the session.
1 reply to “April UX Showcase engages staff around case studies”
Received via email:
“I really enjoy the content and format of these showcases. This was my second time attending.
I’d recommend them to colleagues looking for inspiration around making services better for our staff and students.
Learning about the experiences of services and projects adopting new practices to better understand and serve their users provided me with food for thought in my own department. Being able to explore the projects in an informal setting with the people involved on hand to answer my questions works well for me.”
– Liz Welch, Director of Finance Transaction Services