As part of our user research in the discovery phase we interviewed University staff about their experiences of providing services to prospective students. Our goal was to uncover insight relating to staff experiences to see how it fits in with other areas of discovery work we’re doing.
I’ve decided to set myself the target of writing a monthly review. We may only be a little over three months into the set up of a new team and service but already things are moving so quickly. So for me, it’s important to regularly take stock of what we’ve achieved and reflect on where […]
The undergraduate degree finder content refresh activity is now reaching the end of the initial phase of update by colleagues in schools. In this post I summarise some of the questions we’ve fielded more regularly around use of GatherContent.
We’ve finished our last fortnightly sprint before Christmas. Much of the focus of this, our 4th sprint, was on the existing postgraduate fees experience. It has been a productive two weeks and we’ve managed to uncover a few final parcels of valuable insight before festivities begin! Read on for a quick overview of what we’ve […]
During the early part of December, we ran a series of events to engage with the student recruitment and website management communities. In this post I’ve pulled together slides, video and a write up of what I said.
We’re looking for an experienced software developer who can work collaboratively across disciplines and contribute to the future of our Drupal-based CMS platform. Could you be a good fit for our challenge and our working culture?
We’ve been conducting lots of user research interviews recently. We transcribe our interview recordings to more accurately reflect what people said but this comes with an overhead. We’ve been trying automated transcription tools to reduce the effort and speed up our work.
The new Prospective Student Web Content Team is adopting an Agile approach to delivery, using the Scrum framework. Although this represents a new way of working for many in our team, it’s already a nice fit for our mission. We’re getting on with the job at hand.
In these early stages of our new team, I’ve been introducing everyone to working within an agile framework. Scrum is new to everyone except Neil and I, but I’m finding everyone is adapting to the methodology really well. This is a quick overview of what it’s all about.
Join us in January to watch prospective postgraduate students navigating the University website to find key information, and then prioritise the biggest issues we need to fix first.
