We’re recruiting two positions to our team: a user experience specialist to lead our research and dissemination activities, and a performance analyst to transform our approach to quantitative insight.

We’re recruiting 3 content designers to join us in improving the prospective student experience at the University of Edinburgh. Applications close Tuesday 14 September 2021.

Lauren and I have had our session proposal accepted for this year’s ContentEd conference in November. We’re really looking forward to sharing our experiences at the international higher education conference for content professionals, and we’ve got a discount code to share with Edinburgh colleagues.

We have two entry-level opportunities to join our team and start a career in content design. These positions would suit graduates or people with a couple of years’ relevant experience. Applications deadline: 24 August 2021.

We recently embarked on a series of collaborative design sprints. We host open research playbacks so colleagues can watch videos of students interacting with our work-in-progress. This is a load of extra work, a nice-to-have luxury, right? Actually I think it’s essential, and here’s why.

We completed our first design sprint just before Easter. At the end of each design sprint we look back on what we’ve learned. This is the first in a series as I share our progress working towards an interactive concept of what will replace the current degree finders.

I was lucky enough to be able to attend (and speak at) ContentEd last month, a conference for content professionals in higher education. In this post, I recap some of the talks I watched and the highlights from them.

An anecdote about United States (US) military intelligence in the book I’m currently reading – Good Strategy, Bad Strategy – prompted me to draw a parallel with user research and how we make decisions in service and software development.

I’ll be speaking at the UX Glasgow meetup on 2 December, which is themed around content design.

We worked to support our Admissions Service colleagues by developing a new web interface to display degree programmes in clearing, following agile principles and a user-centred process.