I tagged along with user researcher Nicola Dobiecka on her quest to understand the postgraduate research (PGR) application experience to discover the points where user research and analytics overlap.

If you are an editor for the postgraduate degree finder, you’ll know that our team is currently in the process of updating the 2024 edition. With the deadline for editing just around the corner (15 September), I would strongly encourage editors to make all necessary changes as soon as they can.   This is my […]

From 7 to 9 June 2023 five members of our team attended the annual UX Scotland conference at Dynamic Earth. In this blog post we share our highlights and takeaways.

We just finished building a replacement tuition fees application which improves processes and makes our colleagues’ lives easier. The most important part for me, though, is the groundwork for future enhancements to the presentation of tuition fees for our replacement degree finders.

Last year we worked with Finance to redevelop their registration form for the payment of tuition fees. As part of that work, we had to find the routes to the form and update the corresponding web content.

Last month I attended a one-day UK EduCamp unconference at the University of Sheffield. The relaxed format provided lots of opportunity to discuss and learn about burning topics for digital teams in the sector, and to connect with colleagues old and new.

Usability testing is a core activity in our team that all content designers are expected to help with. I only started a year ago, but I’ve already been involved in four rounds of pop-up testing, and each time I’ve learned a bit more and grown more confident with the technique. I want to share a […]

Listening to a podcast by journalist and author Jon Ronson, I was struck by what he had to say about social media echo chambers and feedback loops. It made me think about the parallels between his observations and findings, and how we run user-centred projects. In particular, the importance of working in the open.

Our team went on campus during the recent Undergraduate Open Day to do some pop-up research and check some design concepts and live services with prospective students and their parents.

Our team has been working to transform a list of proposed content components into a visual prototype of the new undergraduate degree finder. Along the way, we’ve collaborated with schools to get a better insight into their content requirements.