It was great to be able to attend the 2022 SDinGov conference recently. I’ve picked out a few of my highlights from the sessions I attended over the three days and reflected on how they help me understand the work I do.

In this post, I recap the experience of conducting online usability testing for our project with the Student Immigration Service (SIS) and share some lessons we learned about the importance of testing before a site goes live.

We worked with the Finance department to redevelop a form for students to tell the University how they will pay their tuition fees. In this post, I recap the complexities we faced in designing the form, how we addressed these and how a complex solution can simplify the experience for students.

During a recent project with the Finance team, we learnt about a planned system downtime that would have an impact on the content we were creating. Here’s how we tackled the issue with some carefully placed reusable assets.