It’s just over six months since our collaboration with the Fees Service delivered an overhaul to how they present their services online. Yesterday we had our second quarterly check-in with them and learned how trends in enquiries have significantly improved.
I’ll be speaking at the UX Glasgow meetup on 2 December, which is themed around content design.
On 29th September 2020 Aaron and I presented at the Web Publishers Community session to present the case study of our work in supporting this year’s undergraduate Clearing process.
To have a successful digital service, we need to continuously close the loop between what our users need and what we’re actually publishing. Enquiry analysis can help us do that.
We worked to support our Admissions Service colleagues by developing a new web interface to display degree programmes in clearing, following agile principles and a user-centred process.
At this month’s meet up of web publishing professionals from across the University, Gayle and Aaron will present a case study of our work to support this year’s undergraduate admissions clearing process.
We followed a human-centred, collaborative approach to meet the needs of the business and applicants for this summer’s Clearing campaign.
By breaking your content into short sentences, separating by subheadings and using bulleted lists, you can help users more easily understand your content.
We are currently looking for a content designer to join our team. If you’re up to tackling big challenges in a multidisciplinary team focused on user needs, this could be the opportunity for you. Applications close Monday 7 September 2020.
Gerry McGovern writes weekly on matters of digital content management. His recent post post pretty much defined the digital content challenge the University continues to face, and one that we’ve set up the Prospective Student Web Content team to address.