As more of our services than ever move online, our web estate has become the face of the University. Inclusivity of all our users has never been more important. A Practical and Ethical Approach With September’s legislation deadline rightly also attracting attention, we want to help our devolved web community improve the accessibility of their […]

An inspiring day in Manchester underlined the importance of remembering the human beings at the heart of our work.

On Tuesday 8 October Duncan Stephen will talk to us about his recent experience completing a professional development course with the Service Design Academy.

I have been conducting rounds of usability testing to guide the redesign of EASE, the University’s online sign-in system. These tests needed to be completed quickly with no time or budget for recruitment. The following is an outline of what I did, and what I learned.

In our latest lunchtime meetup, UX Service Manager Neil Allison gave a preview of the talk he presented at UX Scotland. He shared a tried and tested method of bringing teams together to prioritise usability issues effectively.

Offline experiences, like one I had recently as a disabled traveller, can teach us a lot about the digital user experience.

Collaborative sketching workshops are a quick and effective way to get design decisions moving forward as a team. In this post I go through the benefits, provide the materials needed and give a step-by-step guide so that you can run your own session.

In the previous lunchtime meetup, Mary Elder told us about the work that has been carried out to make MyEd a truly student-centred portal, and Neil Allison reported on the University’s Student Digital Experience Standards.

We are seeking to better understand your needs to inform how we can enhance web services to ensure they serve you better. These services will complement and sit alongside the current corporate CMS. 

On Tuesday 14 May we welcome Web Portal Service Manager Mary Elder who will be telling us about the work that has happened over the past year to deliver a truly-user centered portal for current students.