We have evolved our personas for future web services. We now focus on our users’ behaviours, not their roles.

We are seeking to better understand your needs to inform how we can enhance web services to ensure they serve you better. These services will complement and sit alongside the current corporate CMS. 

Our User Experience training continues to be very popular and well reviewed by the University staff attending. At the recent sessions, I asked a few of the group what they thought and have pulled the comments together into a short video.

The Website and Communications team has recently been heavily involved in a pilot project to improve the journey of prospective online learning students, from investigation to offer.

The UX Service has been carrying out user research for the Service Management team, who are currently undertaking a programme to develop an API Service as part of the Digital Transformation Initiative.

It’s just over a year since we trialled our first user experience training package. We’ve run the sessions 4 times now, receiving excellent feedback from attendees and refining the provision each time to better meet staff needs.

I’ve just delivered 3 days’ training in user experience (UX) research and design techniques to staff working in IT Services at the University of Essex. (Forgive the title pun, I couldn’t resist). In this post I’ll cover what the training entailed and how trainees rated it.

I’ve recently been learning about an approach to marketing and product management strategy called ‘Jobs to be done’. It seems an excellent way to bring business and user goals into alignment, and one to explore further in our thinking about product development.

I’ve developed a new training package combining in-person and online materials for the University that pulls together important user experience and collaboration techniques. In this post I’ll cover what’s coming and why, and how you can begin ‘design thinking’ through online provision at Lynda.com.

Reaching consensus on the ideal user experience can be challenging. It’s even harder when the product doesn’t exist yet. I’ve been helping the Cityscope development team focus their attentions to deliver something that’s both useful and easy to use.