Collaborative sketching workshops are a quick and effective way to get design decisions moving forward as a team. In this post I go through the benefits, provide the materials needed and give a step-by-step guide so that you can run your own session.

We are seeking to better understand your needs to inform how we can enhance web services to ensure they serve you better. These services will complement and sit alongside the current corporate CMS. 

The Website and Communications team has recently been heavily involved in a pilot project to improve the journey of prospective online learning students, from investigation to offer.

Last week I was invited to Scottish Enterprise to learn a bit about their agile development set up and how UX and service design are integrated into their practices.

Yesterday I ran a series of usability testing sessions that were observed by nearly 30 colleagues, most of whom are customers of our service. Some teams would want to do this in private, but not us! We’re happy to have our customers help us identify where we can improve. Plus, we’ve more usability sessions in […]

Last week I spent a couple of days in London at the Agile Content conference. I was really keen to attend, as the conference focus seemed to be the issue that constantly challenges me in my role – how do we work together to build effective, user-focused content?

What does Richard Feynman, speaking in the early sixties know about user experience research and agile development? Quite a lot as it happens. In this little clip he hits the nail right on the head, and as web publishers in higher education it’s nice to take inspiration from world-renowned academics once in a while…

Last Saturday I contributed a session to Drupalcamp Scotland in which I talked about the challenges of, and my approach to, integrating usability testing into an agile development process.

At the end of last year, I ran an open invite session for web publishers, developers and project managers in which I outlined how we’re conducting rapid, iterative usability testing as part of the development of the new University CMS, EdWeb. The presentation was followed by a demo of the process in which everyone participated.

Yesterday at the Web Publishers Community, I gave a presentation in which I ran through how we manage to squeeze usability testing of the new CMS into each 3 week development burst. It was a preview of an event I’m running later in December which is now open for booking.