Service Design in Government (SD in Gov) is a two-day annual conference bringing together service design experts, practitioners and enthusiasts to share their work and thinking.   In the UX and Digital Consultancy team, we have applied service design principles (in projects like Learn Foundations), and recognise its value in making the University’s digital services […]

The Gov.uk Design System is internationally recognised as an example of design system best practice. The first Gov.uk Design System Day offered a valuable opportunity to learn how the system is run behind the scenes, and to apply this to the University Design System project. Read more about the project in the blog by Stratos […]

Components are an important part of any Design System, and the Design System we’re building for the University is no exception. Each component can have various pieces of data describing it, its history and its uses, which can be presented in various ways. This piece of work was about exploring the documentation options for components […]

As the project to build the new web publishing platform continues apace, we used the project roadmap to define a process and a plan of user experience design activities to help achieve our milestones and keep us on track. The web publishing platform project (or the WPP project as it’s come to be known) has […]

Staff and students were interviewed about their experiences of using Learn to support hybrid teaching and learning. The detail they provided helped build a rich picture of the hybrid environment – encompassing the practicalities and nuances of the new context.

Students took part in a card sorting activity as part of Learn Foundations research. This helped us understand where they looked to find information in Learn to support their learning in the hybrid context. 

Staff and students completed a top tasks survey as part of the Learn Foundations research. This helped us understand what is most important to them when they use Learn for teaching and learning in the hybrid context. 

Phase Three of Learn Foundations has carried out important research to investigate how Learn is supporting the needs of staff and students as they continue to teach and learn in the hybrid context, brought about by the Covid-19 pandemic.

In December 2020 we transformed the Editorial Style Guide from a PDF to a website. We wanted to make sure that what we created was both useful and usable, so we approached staff to take part in usability testing.

This is a story about a revolution in the sphere of University content. Not a noisy revolution, but an important one, involving major changes to one of the best tools we have for preparing written content – the Editorial Style Guide.