Category: User Experience & usability
Reports and narrative about research and development around usability and accessibility, including our own work as well as others’
Having developed a detailed picture of users’ needs when working with APIs, we used workshops to bring focus to the findings and prioritise next steps for the API Service.
Buying milk ought to be a simple task. But this example empathy map shows how you can use the technique to tease out an unexpected amount of detail about a user experience.
Our latest showcase event for the User Experience Service focused on case studies of recent projects. Lightning talks were followed by a chance to chat with members of project and service teams who had commissioned the work.
The UX Service has been carrying out user research for the Service Management team, who are currently undertaking a programme to develop an API Service as part of the Digital Transformation Initiative.
It’s just over a year since we trialled our first user experience training package. We’ve run the sessions 4 times now, receiving excellent feedback from attendees and refining the provision each time to better meet staff needs.
Yesterday I ran a practical introductory session to some collaborative UX research and design practices for Edinburgh students, as part of our Festival of Creative Learning. It also gave colleagues an insight into how students approach their studies.
Colleagues from across the University learned about the design thinking process as part of our latest monthly user focused lunchtime meetup.
We’re running another of our showcase events to highlight how the pilot User Experience (UX) Service is helping a wide range of projects get closer to their target audiences and make better decisions. Booking for Wednesday 4 April is now open.
At our last user focused meet up at the end of January, we were fortunate to have guest speakers from Registers of Scotland talking about the relationship between the disciplines of user experience (UX) and business analysis (BA).
The web analytics tool Crazy Egg is a great way to track where people are clicking on your website. In this post, I’ll take a look at trends we’ve noticed since we started running Crazy Egg click-tracking studies on the University homepage, and go through the findings from our latest study.
