Much of your web content should be made up of lists, carefully constructed to be as readable as possible.

University style is an important part of our branding. Our two minute video from the Effective Digital Content course explains what’s important and what you need to know.

Frequently Asked Questions (FAQ) pages in web content are fine when they’re really frequent, and they just represent an alternative route to key information.

We’ve launched a new version of the Effective Digital Content, using stand-alone in-house videos, up-to-date with the latest legislation and research.

I’ve been blogging a lot about our work with Student Counselling – now read how the big picture fits together.

When we edit and structure web content, words are important. But having an understanding of why we’re doing it underpins everything.

MindGenius is a piece of software which aims to help people show their thought patterns and processes – but we’ve found it useful to map websites, too. The Student Disability Service first brought MindGenius to the University ten years ago, but we became aware it very recently, through a demonstration that Stratos (our Acting Head) […]

Workshops – like so many techniques of improving user experience – don’t need to be long or complicated. If fact, they should save you time.

Automated reports are blunt tools – they can get you a certain way, but only the sharpness of a manual review can make sure you’re not missing anything.

We’ve been looking at what automated tools can tell us about user behaviour on the Student Counselling Service site, as part of a suite of work we’ve been doing for Student Experience Services. Analytics can only tell us so much. It can be fascinating to delve into, but is potentially a rabbit warren of useless […]